Effective Date: August 4, 2026

At TimeFrame, we stand behind the quality of our products. This Limited Warranty covers defects in materials and workmanship under normal residential use for one (1) year from the date of original delivery to the original retail purchaser.

This warranty gives you specific legal rights, and you may also have other rights that vary by state.

1. Warranty Coverage

TimeFrame warrants that your product will be free from defects in materials and workmanship under normal intended use for a period of one (1) year from the date your order is delivered.

If a defect covered by this warranty occurs during the warranty period, TimeFrame will, at its sole discretion:

• Repair the product using new or refurbished parts;
• Replace the product with a new or refurbished product of equal or comparable value; or
• Refund the original purchase price if repair or replacement is not reasonably available.

Any replacement product assumes the remaining warranty period of the original product or ninety (90) days, whichever is longer.

2. Who Is Covered

This warranty applies only to:

• The original retail purchaser;
• Products purchased directly from TimeFrame or an authorized retailer; and
• Products used for personal, non-commercial purposes.

This warranty is not transferable.

3. What Is Covered

Examples of covered defects include:

• Failure of the display under normal use
• Electronic component failures
• Manufacturing defects
• Defective buttons, controls, or internal hardware
• Failures caused by defects in workmanship or materials

4. What Is Not Covered

This warranty does not cover damage or failures resulting from:

• Accidents, drops, impacts, abuse, or misuse
• Water or liquid damage
• Fire, smoke, lightning, flooding, or other acts of nature
• Normal cosmetic wear, including scratches, dents, fading, or finish variations
• Improper installation or improper power sources
• Use with non-approved accessories or power adapters
• Unauthorized repairs, modifications, or disassembly
• Damage occurring during customer shipping or relocation
• Commercial, rental, or institutional use
• Products with removed, altered, or illegible serial numbers
• Software, firmware, or content issues caused by third-party services or customer modifications

Natural variations in wood grain, color, texture, and finish are characteristics of genuine wood and are not considered defects.

5. Screen Content and Software

TimeFrame's hardware warranty does not guarantee uninterrupted operation of software, downloadable content, internet services, wireless networks, or third-party integrations.

Temporary interruptions caused by internet outages, service providers, cloud services, firmware updates, or maintenance are not considered hardware defects.

TimeFrame may release software or firmware updates that improve functionality, security, or reliability. Installing available updates may be required before warranty service is provided.

6. Batteries

If your TimeFrame model contains a rechargeable backup battery, normal reduction in battery capacity over time is considered ordinary wear and is not covered unless the battery fails due to a manufacturing defect during the warranty period.

7. Limitation of Liability

To the maximum extent permitted by law:

• TimeFrame shall not be liable for any indirect, incidental, special, exemplary, or consequential damages.
• This includes, but is not limited to, loss of profits, loss of data, loss of use, loss of business opportunities, emotional distress, or interruption of service.
• TimeFrame's total liability shall never exceed the original purchase price paid for the product.

Some states do not allow limitations on incidental or consequential damages, so these limitations may not apply to you.

8. Disclaimer of Other Warranties

Except for this Limited Warranty, TimeFrame disclaims all other express or implied warranties, including any implied warranties of merchantability or fitness for a particular purpose, to the extent permitted by applicable law.

Where such warranties cannot legally be disclaimed, they are limited to the duration of this Limited Warranty.

9. Obtaining Warranty Service

Before requesting warranty service, please:

1. Review the Quick Start Guide and troubleshooting information.
2. Install any available firmware updates.
3. Contact TimeFrame Customer Support.

You may be asked to provide:

• Proof of purchase
• Order number
• Serial number (if applicable)
• Photos or video of the issue
• A description of the problem

TimeFrame may attempt to diagnose and resolve the issue remotely before authorizing a return.

10. Warranty Return Authorization

Warranty returns require a Return Merchandise Authorization (RMA) issued by TimeFrame.

Products returned without an authorized RMA may be refused.

Customers are responsible for packaging the product securely to prevent shipping damage.

11. Shipping Costs

If a warranty claim is approved within the warranty period:

• TimeFrame will provide a prepaid shipping label for products requiring return within the United States.
• If inspection determines that the product is not covered under this warranty, the customer may be responsible for return shipping costs.

International customers are responsible for any duties, taxes, customs fees, or other import charges unless prohibited by law.

12. Replacement Products

Replacement products may:

• Be new or refurbished
• Contain refurbished components
• Be cosmetically equivalent rather than identical
• Be a newer model if the original model is no longer available

Replacement products do not restart the original warranty period.

13. Limitation Period

Any legal action relating to this Limited Warranty must be commenced within one (1) year after the claim arises, or within the minimum period required by applicable law, whichever is longer.

14. Governing Law

This Limited Warranty shall be governed by the laws of the State of Illinois, without regard to conflict of law principles, except where otherwise required by applicable consumer protection laws.

Contact Us

TimeFrame Customer Support

Email: hello@gettimeframe.com

Website: www.gettimeframe.com

Please include your order number and a description of the issue when contacting support.