Frequently Asked Questions
Find answers to common questions about TimeFrame, collections, subscriptions, ordering, shipping, returns, and warranty coverage.
Product & Collections
What is TimeFrame?
TimeFrame is a premium digital desk clock that pairs the time with thoughtfully curated content that changes every minute.
Choose a collection based on your interests and discover something new each time you look at the clock.
How does the content change?
TimeFrame displays a new selection every minute. Multiple selections may be available for each minute of the day, allowing the content to continue changing over time.
What is a TimeFrame Collection?
Collections are curated libraries of content created for TimeFrame. Each collection centers on a particular interest or theme, such as Bible verses, inspirational quotes, amazing facts, or language learning.
What is Included in the Bible Verse Collection?
The Bible Verse Collection includes more than 12,000 carefully curated verses, with multiple verses available for every minute of the day.
The chapter and verse correspond with the hour and minute shown on the clock. You can also choose from four Bible translations, six fonts, and adjustable text sizes.
Can I add more collections later?
Yes. You can add new collections to your TimeFrame as they become available.
Can I suggest a future collection?
We welcome ideas from the TimeFrame community and use that feedback to help shape future collections.
Does TimeFrame require a subsciption?
No. Once you purchase a content it’s yours forever, no subscription required.
Does TimeFrame need Wi-Fi?
Yes. TimeFrame requires a Wi-Fi connection for setup and to receive content, collection, and device updates.
Ordering & Pre-Orders
When will I be charged for my order?
Your payment will be processed when you place your order. If you're pre-ordering TimeFrame, this secures your device for our upcoming shipment. You'll receive an order confirmation right away and a shipping confirmation as soon as your TimeFrame is on its way.
When will my pre-order ship?
The current estimated shipping window will be displayed on the product page and included in your order confirmation.
Shipping dates are estimates and may change. We will communicate any significant updates that affect your order.
Can I change or cancel my order?
Contact us as soon as possible at hello@gettimeframe.com. We will do our best to accommodate changes or cancellations before your order enters the shipping process, but we cannot guarantee that changes can be made.
How can I check my order status?
You will receive an email with tracking information once your order ships.
Shipping & Delivery
Where does TimeFrame ship?
TimeFrame currently ships throughout the United States.
How long does delivery take?
Delivery timing depends on your location and the shipping method available at checkout. You will receive tracking information once your order ships.
Visit our Shipping & Delivery page for complete details.
Returns & Warranty
Can I return my TimeFrame?
Yes. Returns must be postmarked within 30 days of the purchase date.
Returned products must be new and unused and include their original packaging, tags, and labels.
Visit our Returns & Warranty page for complete eligibility requirements.
How do I start a return?
Email hello@gettimeframe.com to request a Return Merchandise Authorization, or RMA, number before sending your product back.
TimeFrame will pay or reimburse eligible return shipping charges.
When will I receive my refund?
Please allow at least 14 days after we receive your return for inspection and processing.
Once issued, your refund may take one to two billing cycles to appear, depending on your credit card provider.
What if my TimeFrame arrives damaged or defective?
Email hello@gettimeframe.com so our team can review the issue and help arrange an eligible refund or exchange.
Does TimeFrame include a warranty?
Yes. TimeFrame includes a limited warranty covering eligible defects in materials and workmanship.
Accidental damage, misuse, and normal wear are not covered. Visit our Returns & Warranty page for complete coverage and claim details.